Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the...
So, You Have Customer Service Data. Now What? The holiday season has come to an end. Since your company...
We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....
With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...
Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...
How Much Do You Value Your Customers? If the answer is some to very much, then keep reading. If...
Tis the Season of Love (and Spending). How do I love thee? Let me count the ways. It’s Valentine’s...
7 Ways to Brand-Obsessed Yes, we admit it. We have a problem. We’re obsessed with exceptional customer care. This...
IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT. Research shows that 87% of people’s opinions are formed...
