Hire Customer Service Agents To Fit The Changing Job Market Traditional employment is just that: traditional. If you’re looking...
Three Unexpected Ways to Capture Customer Data Thanks to technological advances, businesses have more access to data than ever...
Customer Service Sales: Having A Good Customer Experience Drives Growth Customers come to a company for a specific product...
Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the...
So, You Have Customer Service Data. Now What? The holiday season has come to an end. Since your company...
We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....
With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...
Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...
How Much Do You Value Your Customers? If the answer is some to very much, then keep reading. If...
