WHO WE ARE
WHO WORKS AT CUSTOMER DIRECT
Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents.
PICK UP THE PHONE.
DELIVER ON WHAT YOU PROMISE.
Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.
BE HAPPY & HEALTHY.
LIVE A BALANCED LIFE.
Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.
OWN IT.
TAKE PRIDE IN WHAT YOU DO.
Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.
SAY HI.
RESPECT EACH INDIVIDUAL.
Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.
The most successful employees at Customer Direct have a friendly disposition and a sincere desire to help people. They welcome challenge, hard work, and the opportunity to improve themselves.
Fulfilling Work.
Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems.
2 Weeks Paid Time Off from the get go
Living a balanced life is important. Offering full-time employees 2 weeks paid time off each year reflects our belief that the best customer services comes from having a health home life.
Health Benefits
Being healthy and happy is one of our core values at Customer Direct, and we make sure our employees have access to great health coverage.
Work From Home
You could be helping people from the comfort and convenience of your own home.
Full-Time & Part-Time
We know your daily schedule is full of responsibilities. This is why we offer both full-time and part-time positions.
Days & Evenings
Early riser? Night owl? All schedules welcome. At Customer Direct, your schedule is built around your availability.
Weekends & Weekdays
Are your weekdays jam packed? With 24/7 support for our customers, weekends are always in high demand.
Bringing You Up To Speed
CURRENT POSITIONS
CUSTOMER CARE AGENTS
Provide excellent customer service. Build customer loyalty through the courteous, efficient handling of customer interactions.
- PROBLEM-SOLVERS
- RESPONSIVE
- HELPFUL
- WELL-SPOKEN
TECH SUPPORT
Provide excellent technical support & service for customer issues including software, equipment, and sophisticated networks.
- DETAIL-ORIENTED
- SELF-MOTIVATED
- KNOWLEDGE OF TCP/IP, WINDOWS, DNS, AND NETWORK INFRASTRUCTURE
RESERVATION AGENTS
Receive inbound calls for guests interested in booking hotel or resort reservations, and help them find the right accommodations for their needs.
- OUTGOING
- FRIENDLY
- CLEAR COMMUNICATORS
- GOOD LISTENERS
Customer Direct, LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program.
More information about Right to Work.
FUTURE OPPORTUNITIES
At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions. When it comes to career advancement, our main goal is to elevate people who believe what we believe about the power of customer service, and who want to help build a successful career in our organization.
