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START YOUR NEW
REWARDING CAREER

APPLICATION TO TRAINING IN JUST 7 DAYS

WHO WE ARE

WHO WORKS AT CUSTOMER DIRECT

Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents.

PICK UP THE PHONE.

DELIVER ON WHAT YOU PROMISE.

Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.

BE HAPPY & HEALTHY.

LIVE A BALANCED LIFE.

Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.

OWN IT.

TAKE PRIDE IN WHAT YOU DO.

Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.

SAY HI.

RESPECT EACH INDIVIDUAL.

Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.

The most successful employees at Customer Direct have a friendly disposition and a sincere desire to help people. They welcome challenge, hard work, and the opportunity to improve themselves.

Fulfilling Work.

Flexible Hours.

Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems.

Bringing You Up To Speed

Our Training Platform

Learning and professional growth is a large part of the culture at Customer Direct. That’s why we developed an ongoing training platform based on identified opportunities and new challenges called Customer Direct University (CDU).

CURRENT OPENINGS

CUSTOMER CARE AGENTS

Provide excellent customer service. Build customer loyalty through the courteous, efficient handling of customer interactions.

  • PROBLEM-SOLVERS
  • RESPONSIVE
  • HELPFUL
  • WELL-SPOKEN

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TECH SUPPORT

Provide excellent technical support & service for customer issues including software, equipment, and sophisticated networks.

  • DETAIL-ORIENTED
  • SELF-MOTIVATED
  • KNOWLEDGE OF TCP/IP, WINDOWS, DNS, AND NETWORK INFRASTRUCTURE

APPLY ONLINE  

RESERVATION AGENTS

Receive inbound calls for guests interested in booking hotel or resort reservations, and help them find the right accommodations for their needs.

  • OUTGOING
  • FRIENDLY
  • CLEAR COMMUNICATORS
  • GOOD LISTENERS

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FUTURE OPPORTUNITIES

At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions. When it comes to career advancement, our main goal is to elevate people who believe what we believe about the power of customer service, and who want to help build a successful career in our organization.

50 Customer Service Tips Download Cover

50 Tips To Make Your Business More Personal

Check out our Business is Personal Field Guide, with 50 tips to improve your customer service experience.
DOWNLOAD NOW  
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