Customer Direct’s founders, Robert “Bob” Nolan and his son, Robert “Rob” Jr., have a knack for building and growing successful businesses. During the past 50 years, their ventures have been wide and varied, including: tax and accounting software; commercial real estate development; radio broadcasting outlets; consumer brand management portfolios; vineyards and wineries.
Established in 1997, Customer Direct represents a culmination of these successful endeavors. Experience and collaboration, coupled with a value creation mindset, directly influences Customer Direct’s ability to deliver exceptional customer experiences for its clients.
Supporting multiple industries around the globe, Customer Direct’s Contact Center service offering provides both human resource staffing and telecommunications system capabilities. Our operational infrastructure combines facilities in St. Louis, MO and Queretaro, Mexico, along with a robust Work-at-Home program that employs Agents across the Midwest.
Our latest venture involves bringing our best-in-class customer interaction workflow, decision-tree, ticketing and reporting systems to the broader contact center market. The systems that have helped make Customer Direct, and its many Clients, so successful for over two decades are now available for the benefit of any contact center operation.
Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.
Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.
Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.
Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.
Based in St. Louis, Missouri, Customer Direct provides multichannel, multilingual live agent reservations, customer care, technical, and back-office operations support. We partner with leading companies throughout the U.S. and around the world, particularly in the hospitality, publishing, healthcare, IT, and e-commerce industries.
Customer Direct’s founders, Robert “Bob” Nolan and his son, Robert “Rob” Jr., have a history of building and growing successful St. Louis-based companies. After their previous business, SCS/Compute, was acquired in 1996 by Thomson Financial (now Thomson Reuters), the two researched the marketplace to identify opportunities where their extensive experience and expertise in strategy, technology, and customer focus could help bridge a gap and deliver a much-needed service. One thing they knew was that they wanted to keep the business in St. Louis.
The Nolans realized that being based in the midwest meant access to a strong work ethic, and a centrally-located footprint. And so, what started in 1997 as an idea to deliver best-in-class, onshore, competitively-priced contact center services, has since grown into a leading outsourced contact center partner, with 350+ seats in St. Ann (as a recently relocated anchor tenant in the new Northwest Crossing development) and Arnold, as well as a growing work-from-home program that offers significant employee benefits, great access to a larger labor market, and virtually unlimited capacity.