A privately held company founded in 1997, Customer Direct has been developing and enhancing Customer Interaction Software and Contact Center Services for over 20 years Headquartered in Maryland Heights, Missouri, our team of 350+ provides Customer Care Solutions, Outsourced Business Processes, Powerful Business Intelligence and Communication Technology Consulting. Our centralized location and onshore workforce ensures that we can serve North American customers in a familiar, comforting, and empathetic way. Supporting multiple industries around the globe, Customer Direct’s Contact Center service offering provides both human resource staffing and telecommunications system capabilities. Our operational infrastructure combines facilities in St. Louis, MO and Queretaro, Mexico, along with a robust Work-at-Home program that employs Agents across the Midwest.
Customer Direct’s highly trained agents provide 24x7x365 Phone, Email, Chat, Mail, and Social Media interaction support. Each workflow and interaction is specifically and uniquely tailored around the needs of our clients. Our distinct experience, attention to detail, desire to serve, and ability to scale make Customer Direct an excellent partner for any business that handles large volumes of customer interactions and wants to do so with greater quality, efficiency, and options for its customers.
Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.
Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.
Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.
Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.
Based in St. Louis, Missouri, Customer Direct provides multichannel, multilingual live agent reservations, customer care, technical, and back-office operations support. We partner with leading companies throughout the U.S. and around the world, particularly in the hospitality, publishing, healthcare, IT, and e-commerce industries.
Customer Direct’s founders, Robert “Bob” Nolan and his son, Robert “Rob” Jr., have a history of building and growing successful St. Louis-based companies. After their previous business, SCS/Compute, was acquired in 1996 by Thomson Financial (now Thomson Reuters), the two researched the marketplace to identify opportunities where their extensive experience and expertise in strategy, technology, and customer focus could help bridge a gap and deliver a much-needed service. One thing they knew was that they wanted to keep the business in St. Louis.
What started in 1997 as an idea to deliver best-in-class, competitively-priced contact center services, has since grown into a leading outsourced contact center partner located in Maryland Heights, Missouri. In 2018, we expanded our local work-from-home program into a vast US-based program that offers significant employee benefits, great access to a larger labor market, and virtually unlimited capacity. Around the same time, we also expanded our services with nearshore operations to provide additional disaster recovery support, a larger bilingual labor market and additional on-site capacity with flexible pricing.