The Evolving Role of Outsourced Contact Centers: How Customer Direct Realized $130k in Annual Savings with Happitu

In today's competitive landscape, success belongs to organizations that work with partners who can spot problems early and proactively provide solutions. The old BPO paradigm of reactive vendor relationships is not enough. Data-driven strategic partnerships are the path to success.

The CRO was able to demonstrate to the REIT, higher year-over-year conversion rates and guest check‐ins, as well as outperforming properties that were still handling calls at the property level.

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Hospitality

Turning Website Visitors into Revenue Opportunities

By capturing detailed information about every Chat user’s unique interaction, Customer Direct was able to easily identify key guest issues and interests, providing insight on how to better serve their needs.

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The Evolving Role of Outsourced Contact Centers: How Customer Direct Realized $130k in Annual Savings with Happitu

CRO Voice Reservations vs. On Property

Turning Website Visitors into Revenue Opportunities

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