Capture More Revenue
Every call is an opportunity. We answer every call, qualify leads, book appointments, and help turn conversations into revenue.
24/7 Coverage Available
Live Answering Services Built Around Outcomes
Live human receptionists answer business calls, capture lead details, book appointments, and route messages or urgent inquiries using your approved workflows. Plans start at $199/month.
Answering coverage built around your calls
Choose the tasks and coverage hours. Our team gives every caller a professional experience while your team gains the time, coverage, and consistency to grow.
Deliver Better Customer Experiences
Our live agents and AI assistants treat your customers the way you would: with professionalism, empathy, and care in every conversation.
Focus On What You Do Best
Every minute spent answering calls is time away from growing your business.
Reduce Costs Without Sacrificing Service
Hiring and training in-house is expensive. We deliver the same professional service without the expense of hiring, training, and managing an internal team.
A Professional Response With A Clear Outcome
Appointment Scheduling
Live receptionists book, confirm, and reschedule appointments through your approved calendar workflow.
Lead Prioritization
Collect contact details, reason for calling, and urgency using your intake questions. Route inquiries according to your qualification and handoff rules.
After Hours & Overflow
Arrange coverage when your team is busy or away, including evenings, weekends, and holidays.
On-call & Urgent Routing
Urgent or high-priority inquiries are routed to the right member of your team, helping you respond faster and keep critical conversations moving.
From appointment scheduling to urgent escalation, our skilled and professional team keeps every customer conversation moving.
Client testimonial
“They raised our first-call resolution to 97 percent and reduced both our talk time and abandon rate, ensuring not only great efficiency but also providing a significant cost benefit.”
Senior Vice President, technical support client
- 97%
- First-call resolution
- 35 sec
- Lower average handle time
- 80%
- Answered within 20 seconds
Solutions Tailored For Your Industry
Each program is built around the calls, systems, schedules, and escalation rules that matter to your operation.
Healthcare
Healthcare virtual receptionist and answering service support for patient calls, appointment handling, approved intake workflows, message routing, and reporting.
Legal
Legal virtual receptionist and answering service support for intake, consultation scheduling, client communication, urgent routing, and after-hours coverage.
Home Services
Home services phone answering service for HVAC, plumbing, electrical, roofing, and more, with live receptionists for scheduling, urgent routing, and dispatch support.
Real Estate
Real estate virtual receptionist and answering service support for lead intake, appointment scheduling, CRM updates, after-hours inquiries, and routing.
Franchise
Franchise phone answering service with live receptionist support for multi-location customer care, lead routing, appointments, location workflows, and reporting.
Don't see your industry?
We build programs around your calls and workflows, not a one-size-fits-all script.
Don't see your industry?
We build programs around your calls and workflows, not a one-size-fits-all script.
Healthcare
Healthcare virtual receptionist and answering service support for patient calls, appointment handling, approved intake workflows, message routing, and reporting.
Explore this serviceLegal
Legal virtual receptionist and answering service support for intake, consultation scheduling, client communication, urgent routing, and after-hours coverage.
Explore this serviceHome Services
Home services phone answering service for HVAC, plumbing, electrical, roofing, and more, with live receptionists for scheduling, urgent routing, and dispatch support.
Explore this serviceReal Estate
Real estate virtual receptionist and answering service support for lead intake, appointment scheduling, CRM updates, after-hours inquiries, and routing.
Explore this serviceFranchise
Franchise phone answering service with live receptionist support for multi-location customer care, lead routing, appointments, location workflows, and reporting.
Explore this serviceOverflow, after-hours calls, lead intake, appointment scheduling, or a mix built around your business.
Live or AI receptionists
24/7 coverage available
No setup fees or long-term contract
Why partner with Customer Direct?
Customer Direct combines experienced people, flexible operations, telecom expertise, business intelligence, and practical AI so your customers get the best possible experience and your business gets the best possible results.
[ 01 ]
30 years
Serving Customers
[ 02 ]
11 years
Average Client Tenure
[ 03 ]
85%
Long-Term Retention
[ 04 ]
5 years
Average Agent Tenure
Trained to work with the systems you already use
Customer Direct integrates seamlessly with CCaaS, CRM, and data systems so you can start fast and scale intelligently.
Airtable
MyCase
Salesforce
Zendesk
Built with security, privacy and reliability
Customer Direct is designed for global compliance. Every interaction meets standards for PII protection, and our services are compliant with standards for GDPR, SOC 2, and more.
SOC 2
HIPAA
PCI DSS
GDPR
Frequently Asked Questions
How much does answering service coverage cost?
Answering service coverage starts at $199/month and includes 150 pooled receptionist minutes for human receptionists, AI receptionists, or a blend of both. Additional minutes are billed at $1.25/min for human receptionists and $0.35/min for AI. There are no setup fees or long-term contracts.
Can you answer after hours or only during business hours?
Both. Customer Direct can cover business-hours overflow, evenings, weekends, holidays, or full 24/7 answering service programs.
Will callers speak with a live person?
Yes. Live receptionists are available across all answering-service programs, with AI used to speed up routing, intake, reporting, and common call workflows where appropriate.
What is the difference between a virtual receptionist and a phone answering service?
A phone answering service makes sure calls are answered and messages are routed. A virtual receptionist can also represent your business more fully by qualifying leads, scheduling appointments, answering approved questions, updating systems, and following your custom workflows. Customer Direct can provide either level of support.
Do you offer live receptionist service or only AI answering?
We offer both. Live receptionists handle conversations that benefit from empathy, judgment, and escalation, while AI receptionists can support repeatable calls, routing, FAQs, lead capture, and after-hours coverage. You can use live receptionists, AI, or a tailored blend.
Is Customer Direct an outsourced answering service or a call center?
Customer Direct provides outsourced answering services, virtual receptionist coverage, and broader call center support. Your program can begin with basic call answering and scale into scheduling, intake, dispatch, customer support, reporting, and other business-process workflows.
Can you schedule appointments for my team?
Yes. Appointment handling is available for businesses that need scheduling, rescheduling, confirmations, or calendar-based routing support.
Do you offer multilingual answering service?
Yes. English and Spanish support can be added based on your business hours, call types, and customer needs.
How quickly can we get started?
Most smaller programs can move quickly once scripts, routing rules, and message-delivery preferences are approved. More complex programs may require a longer setup window for integrations and escalation logic.
What should businesses compare when evaluating answering service companies?
Look beyond the monthly price. Compare who answers, available hours, receptionist training, supported tasks, integrations, escalation procedures, quality monitoring, reporting, and contract terms. A professional answering service company should adapt to your business instead of forcing every caller through a generic script.
Plan answering coverage for your business
Tell us your call volume, coverage hours, and the tasks you want handled. Our team can tailor a program around your needs.
Talk to Our Team