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A workforce built for today
and the future.

Start with professional virtual receptionists for calls that need empathy and judgment. Add AI receptionists for repeatable tasks, after-hours coverage, FAQs, lead capture, and overflow.

Virtual Receptionist

Human receptionists for empathy, judgment, and escalation. AI receptionists for FAQs, routing, lead capture, and after-hours coverage. Use all human, all AI, or any blend in between.

Starting at $199 /month

Includes 150 pooled receptionist minutes

Use them for human or AI receptionists in any mix. After your included minutes, blend is billed by minute type.

Human Receptionists

+ $1.25/min additional

Professional receptionists handle the calls that need empathy, judgment, escalation, and a polished staff experience.

Best for:

Complex caller questions
Appointment scheduling
Intake and dispatch
Urgent escalations
Calls that need human judgment

AI Receptionists

+ $0.35/min additional

AI receptionists are best for structured, repeatable calls where speed, consistency, and after-hours coverage matter.

Best for:

Answering FAQs
Capturing lead details
Qualifying callers
Simple appointment requests
Routing calls and logging notes
Talk to Sales
24/7 answering coverage
Customized for your business
Appointment scheduling
Multilingual support
Urgent call handling
AI-driven reporting
No setup fees

Where others just answer calls, Customer Direct makes a difference.

Scalable coverage, 24/7

Volume spikes. Wait times don't through our hybrid and agent cross-training.

Lead Capture

Contact details, intent, and urgency in your hands before the opportunity cools.

Pricing predictability

Additional usage from $0.35/min. Predictable costs even at peak volume.

Quality visibility

Every call scored. Patterns and missed opportunities surface today.

Root cause intelligence

Pinpoints the exact conversation moments behind lost deals, escalations, and drop-offs.

Automation readiness

Identifies which calls can be automated or deflected, with data to prove it.

Business intelligence

Surfaces product, marketing, and ops signals across 100% of call volume.

Estimate your monthly cost

Adjust your expected call volume and how much of it should be handled by AI versus human receptionists.

minutes / month
Blend: Human 100% human / 0% AI
100% Human 100% AI

Industry guide

Choose an industry above for a suggested AI/human blend, or adjust the slider manually.

Estimated monthly cost

$199 /month

Human minutes 500 min
AI minutes 0 min
Included minutes 150 min
Overage minutes 350 min

Includes 150 pooled receptionist minutes. Overage billed by blend: $1.25/min human, $0.35/min AI.

Specialized services when your answering program needs more depth.

Call Handling

After Hours Service

Virtual Receptionist

Inbound Sales/Support

Dispatch

Routing & Phone Infrastructure

IVR/Call Routing

VTNs and Toll Free #s

Uses your existing systems

Insights & Quality

Outbound Surveys

Call Scoring and Sentiment Analysis

Intent and Topic Detection

Call Summarization

Issue Deflection

Operational Support

Call Center and full BPO services

P.O. Box setup and management

BRM and Printing services

Affordable Plans

Every interaction is an opportunity.

Capture every opportunity and create customer experiences that build loyalty.

Let's Talk
Customer Direct answering service