Answering Service & Virtual Receptionist Pricing

A workforce built for today and the future.

Business call answering for appointments, lead intake, and routing. Compare your options below, then estimate your monthly cost.

Estimate Your Monthly Cost

Virtual Receptionist

Human receptionists for empathy, judgment, and escalation. AI receptionists for FAQs, routing, lead capture, and after-hours coverage. Use all human, all AI, or any blend in between.

Starting at$199 /month

Includes 150 pooled minutes

150 minutes shared across human and AI receptionists, not 150 of each. After the included pool is used, additional minutes are billed at the human or AI rate below.

Human Receptionists

$1.25/min overage

Professional receptionists handle the calls that need empathy, judgment, escalation, and a polished staff experience.

Best for:

Complex caller questions
Appointment scheduling
Intake and dispatch
Urgent escalations
Calls that need human judgment

AI Receptionists

$0.35/min overage

AI receptionists are best for structured, repeatable calls where speed, consistency, and after-hours coverage matter.

Best for:

Answering FAQs
Capturing lead details
Qualifying callers
Simple appointment requests
Routing calls and logging notes
Talk to Sales
24/7 answering coverage
Customized for your business
Appointment scheduling
Multilingual support
Urgent call handling
AI-driven reporting
No setup fees

Where others just answer calls, Customer Direct makes a difference.

Scalable coverage, 24/7

Volume spikes. Wait times don’t, thanks to our hybrid and agent cross-training.

Lead Capture

Contact details, intent, and urgency in your hands before the opportunity cools.

Pricing predictability

Additional usage from $0.35/min. Predictable costs even at peak volume.

Quality visibility

Every call scored. Patterns and missed opportunities surface today.

Root cause intelligence

Pinpoints the exact conversation moments behind lost deals, escalations, and drop-offs.

Automation readiness

Identifies which calls can be automated or deflected, with data to prove it.

Business intelligence

Surfaces product, marketing, and ops signals across 100% of call volume.

Estimate your monthly cost

Adjust your expected call volume and how much of it should be handled by AI versus human receptionists.

minutes / month
Blend: Human100% human / 0% AI
100% Human100% AI

Industry guide

Choose an industry above for a suggested AI/human blend, or adjust the slider manually.

Estimated monthly cost

$199 /month

Human minutes500 min
AI minutes0 min
Included minutes150 min
Overage minutes350 min

Includes 150 pooled receptionist minutes. Overage billed by blend: $1.25/min human, $0.35/min AI.

Specialized services when your answering program needs more depth.

Call Handling

After Hours Service

Virtual Receptionist

Inbound Sales/Support

Dispatch

Routing & Phone Infrastructure

IVR/Call Routing

VTNs and Toll Free #s

Uses your existing systems

Insights & Quality

Outbound Surveys

Call Scoring and Sentiment Analysis

Intent and Topic Detection

Call Summarization

Issue Deflection

Operational Support

Call Center and full BPO services

P.O. Box setup and management

BRM and Printing services

Affordable Plans

Every interaction is an opportunity.

Capture every opportunity and create customer experiences that build loyalty.

Let’s Talk
Customer Direct customer experience team