Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for customerdirect.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-332-3756 or via email info@customerdirect.com .


Data Protection Policy – How your information is collected and used.

What information is being collected?

First name, last name, email address, phone number, company name, and industry you work in.

Who is collecting it?

Customer Direct is collecting this information. 

How is it being collected?

Your information is being collected only when you opt in for resources that we provide.

Why is it being collected?

This information is being collected for our marketing purposes and so we can provide more targeting content relevant to your interests.

How will this information be used?

Your information, when opting in for a resource, is input into our CRM and you may received marketing automation emails based on your  industry.

Who will it be shared with?

This information is only used by Customer Direct and our marketing partners at Brevity.

What tracking pixels are used to target content?

We use two different tracking pixels from the social platforms Facebook and LinkedIn. We utilize these so our ad placement on those platforms is better focused to serve ads to those who have visited our site.


From time to time we will have content available that we promote on the homepage via a message bar at the top of the site. Or a small popup. If you choose to close these announcements. A cookie is stored in your browser that will display those announcement at a later on date depending on if you have clicked to not see those announcements. These cookies do not source any personal data from your browser settings.

Softwares we use to help our company.

For analytics tracking.


Our CRM of choice and where resource data is stored.





50 Customer Service Tips Download Cover

50 Tips To Make Your Business More Personal

Check out our Business is Personal Field Guide, with 50 tips to improve your customer service experience.