START YOUR NEW
REWARDING CAREER

APPLICATION TO TRAINING IN JUST 7 DAYS

WHO WE ARE

WHO WORKS AT CUSTOMER DIRECT

Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents.

PICK UP THE PHONE.

DELIVER ON WHAT YOU PROMISE.

Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.

BE HAPPY & HEALTHY.

LIVE A BALANCED LIFE.

Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.

OWN IT.

TAKE PRIDE IN WHAT YOU DO.

Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.

SAY HI.

RESPECT EACH INDIVIDUAL.

Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.

The most successful employees at Customer Direct have a friendly disposition and a sincere desire to help people. They welcome challenge, hard work, and the opportunity to improve themselves.

BEGIN YOUR NEW CAREER IN JUST 7 DAYS

1

APPLICATION

Applying is easy and convenient. You can start your application online by clicking the link below, or you can come by our St. Ann office.

2

Script Reading

You will immediately receive an email with a script to read over the phone. Remember to speak clearly, it helps to read the script a few times for practice before you call.

3

Phone Interview

Once we’ve reviewed your script sample, we’ll contact you for a quick phone interview.

4

Assessment Test

Our employees enjoy work most when placed in a position where they can excel, so we assess all candidates before they start.

5

Interviews

Now that the paperwork is done, we’d like to get to know you in person. You’re invited to come by and chat with our HR team.

6

Background Check

Our employees’ safety is our highest priority, so the last step in our hiring process is a quick background check.

7

Begin Your Training

Welcome to the team! You are now ready to begin your training at CD University and are on your way to becoming an expert agent.

Fulfilling Work.

Flexible Hours.

Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems.

3 Weeks Paid Time Off from the get go

Living a balanced life is important. Offering new employees 3 weeks paid time off each year reflects our belief that the best customer services comes from having a health home life.

Health Benefits

Being healthy and happy is one of our core values at Customer Direct, and we make sure our employees have access to great health coverage.

401k Plan

We believe in investing in our employee’s future financial security. That’s why we offer a 401k retirement plan.

Work From Home

After just 3 to 6 weeks of training, you could be helping people from the comfort and convenience of your own home.

Full-Time & Part-Time

We know your daily schedule is full of responsibilities. This is why we offer both full-time and part-time positions.

Days & Evenings

Early riser? Night owl? All schedules welcome. At Customer Direct, your schedule is built around your availability.

Weekends & Weekdays

Are your weekdays jam packed? With 24/7 support for our customers, weekends are always in high demand.

Convenient Locations

With offices in both St. Ann/Bridgeton and Arnold, plus work-at-home options, your commute couldn’t be easier.

Bringing You Up To Speed

Our Training Platform

Learning and professional growth is a large part of the culture at Customer Direct. That’s why we developed an ongoing training platform based on identified opportunities and new challenges called Customer Direct University (CDU).

CDU Sales & Service Excellence

We offer a career path learning plan that will provide our customer care agents an opportunity to progress into a Customer Care Agent II position and earn up to a $1.00 per hour increase in pay. This learning plan is designed to provide our agents with the tools to deliver exceptional customer service on behalf of our clients.

Kennedy Training Network

All of our hospitality agents receive a Kennedy Training Center (KTN) certified onboarding process, and are trained on their knowledge of the hotel, property and destination.

CURRENT OPENINGS

CUSTOMER CARE AGENTS

Provide excellent customer service. Build customer loyalty through the courteous, efficient handling of customer interactions.

  • PROBLEM-SOLVERS
  • RESPONSIVE
  • HELPFUL
  • WELL-SPOKEN

APPLY ONLINE  

TECH SUPPORT

Provide excellent technical support & service for customer issues including software, equipment, and sophisticated networks.

  • DETAIL-ORIENTED
  • SELF-MOTIVATED
  • KNOWLEDGE OF TCP/IP, WINDOWS, DNS, AND NETWORK INFRASTRUCTURE

APPLY ONLINE  

RESERVATION AGENTS

Receive inbound calls for guests interested in booking hotel or resort reservations, and help them find the right accommodations for their needs.

  • OUTGOING
  • FRIENDLY
  • CLEAR COMMUNICATORS
  • GOOD LISTENERS

APPLY ONLINE  

FUTURE OPPORTUNITIES

At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions. When it comes to career advancement, our main goal is to elevate people who believe what we believe about the power of customer service, and who want to help build a successful career in our organization.

5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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