Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents.
Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.
Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.
Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.
Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.
The most successful employees at Customer Direct have a friendly disposition and a sincere desire to help people. They welcome challenge, hard work, and the opportunity to improve themselves.
Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems.
Living a balanced life is important. Offering new employees 2 weeks paid time off each year reflects our belief that the best customer services comes from having a health home life.
Being healthy and happy is one of our core values at Customer Direct, and we make sure our employees have access to great health coverage.
We believe in investing in our employee’s future financial security. That’s why we offer a 401k retirement plan.
After just 3 to 6 weeks of training, you could be helping people from the comfort and convenience of your own home.
We know your daily schedule is full of responsibilities. This is why we offer both full-time and part-time positions.
Early riser? Night owl? All schedules welcome. At Customer Direct, your schedule is built around your availability.
Are your weekdays jam packed? With 24/7 support for our customers, weekends are always in high demand.
With offices in both St. Ann/Bridgeton and Arnold, plus work-at-home options, your commute couldn’t be easier.
Learning and professional growth is a large part of the culture at Customer Direct. That’s why we developed an ongoing training platform based on identified opportunities and new challenges called Customer Direct University (CDU).
We offer a career path learning plan that will provide our customer care agents an opportunity to progress into a Customer Care Agent II position and earn up to a $1.00 per hour increase in pay. This learning plan is designed to provide our agents with the tools to deliver exceptional customer service on behalf of our clients.
All of our hospitality agents receive a Kennedy Training Center (KTN) certified onboarding process, and are trained on their knowledge of the hotel, property and destination.
Provide excellent customer service. Build customer loyalty through the courteous, efficient handling of customer interactions.
Provide excellent technical support & service for customer issues including software, equipment, and sophisticated networks.
Receive inbound calls for guests interested in booking hotel or resort reservations, and help them find the right accommodations for their needs.
At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions. When it comes to career advancement, our main goal is to elevate people who believe what we believe about the power of customer service, and who want to help build a successful career in our organization.