Increase in Revenue
Customer Direct is here to provide 24 / 7 / 365 central reservations, meaning you never miss a reservation opportunity again. And with multi-channel support, no matter how your guests contact you, whether by phone, email, chat, or social media, we’ll be there to drive conversion.
We get it; outsourcing your contact center can be a daunting task. As a natural extension of your business, we take the time to learn your business inside and out. With nearly 20 years experience, our team makes startup and transfer a seamless transition, while making daily operations completely accessible.
Real-time, Robust Reporting
Imagine the power of data that digs deeply into what your guests want and how they think. Our contact center agents are able to document every unique interaction in our system. By tailoring our workflow to your exact needs, our systems deliver detailed reporting about every aspect of guest engagement.