Article
Read Article
The Cost of Outsourced Customer Service
How to Expand Your Customer Base While Maintaining Strong Brand Loyalty The Growth Conundrum It’s no secret that...
Healthcare
Your Patients Deserve The Best Care
Allowing You to Focus on Your Patient's Health
Customer Direct works with hospitals, pharmaceutical companies, and doctors to provide support services for health care professionals and their patients. Your patients deserve the best care, and we genuinely want to help you provide it. Whether you’re a healthcare facility or pharmaceutical company, we are equipped to help you deliver the best patient interaction so you can focus on their providing them with the best healthcare.
Providing seamless support for Interactive Platforms
We work with healthcare facilities to provide the best in patient experiences. By providing patient support for in-room technology, such as patient education and entertainment systems, in addition to post-stay wellness follow-ups, we can help make it easier for your staff to care for your patients.
Practice Survey Services
Customer Direct offers a number of services that can help you better understand the unique patient characteristics of your practice. From new patient onboarding and scheduling to patient membership support and surveys, we make things easier for your staff and more convenient for your patients.
Prescription Support made easy
Our prescription benefits administration support services make it easy for your patients to get all of their membership plan questions answered quickly, and the medication they need as efficiently and accurately as possible. We also offer interactive support for patients working with pharmacists and insurance providers.
Supporting customers across a wide variety of industries with programs tailored to your business needs.
Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.
Our extensive sales training allows us to become the experts in your products and services.
Our customer care specialists have the skills to tailor our sales process around your unique marketing program.
Focus on delivering a great product or service. Let our team manage the day-to-day needs of your subscribers or members.
Gain customer insights with custom phone surveys.
Increase your productivity by letting our team schedule your customers’ appointments and events.
Scale your business without the risk of growing your workforce.
Article
Read Article
How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls
How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls In Harper Lee’s influential novel To...
Article
Read Article
Mapping The Customer Service Journey to Improve Customer Experience
Mapping the Customer Service Journey to Improve Customer Experience In the days before Google Maps, finding directions to a...
Care You Can
Count On
Our Proven Process
Customer Direct loves partnering with healthcare providers to help deliver industry-leading patient experiences. We understand that people dealing with health issues need the extra care and attention they are used to receiving from you and your staff. Let Customer Direct help you deliver the care your patients have come to count on.
See How We Work