In the customer experience industry, there is a metric that remains a silent killer of profitability: Repetitive Interactions. Traditionally, a...
How Chatbots Drive Business Intelligence and Scalable Growth The definition of exceptional customer service in ecommerce has changed dramatically....
For years, B2B ecommerce organizations viewed outsourcing as a simple fulfillment or call-center solution—mainly a way to offload order...
The contact center is no longer just a cost center; it’s a critical component of the customer experience and...
So, You Have Customer Service Data. Now What? The holiday season has come to an end. Since your company...