Customer Service Sales: Having A Good Customer Experience Drives Growth Customers come to a company for a specific product...
Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the...
We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....
With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...
Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...
7 Ways to Brand-Obsessed Yes, we admit it. We have a problem. We’re obsessed with exceptional customer care. This...
IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT. Research shows that 87% of people’s opinions are formed...
In today’s highly-digital landscape, communicating is difficult. Common context has diminished, if not segmented, and is often inadequate for...
