Customer Care Archives - Page 2 of 2

Article

Lose the Sale, Keep the Client: Managing Customer Retention

With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...

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Document

5 Quickest Ways to Improve your Customer Service

Customer Care

Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...

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Document

7 Ways to Brand-Obsessed

Customer Care

7 Ways to Brand-Obsessed Yes, we admit it. We have a problem. We’re obsessed with exceptional customer care. This...

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Article

It’s Not What You Say, It’s How You Say It.

Customer Care, News

IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT. Research shows that 87% of people’s opinions are formed...

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Document

5 Challenges to Effective Communication

Customer Care

In today’s highly-digital landscape, communicating is difficult. Common context has diminished, if not segmented, and is often inadequate for...

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FULL-TIME & PART-TIME

We know your daily schedule is full of responsibilities. This is why we offer both full-time and part-time positions.

DAYS & EVENINGS

Early riser? Night owl? All schedules welcome. At Customer Direct, your schedule is built around your availability.

WEEKENDS & WEEKDAYS

By providing 24/7 support for our customers, we have opportunities every day of the week.

CONVENIENT LOCATIONS

With our successful work-at-home program and our office in Maryland Heights, your commute couldn’t be easier.

VIEW OUR CURRENT OPENINGS

JOIN THE TEAM

Resource Category:

Customer Care

Lose the Sale, Keep the Client: Managing Customer Retention

5 Quickest Ways to Improve your Customer Service

7 Ways to Brand-Obsessed

It’s Not What You Say, It’s How You Say It.

5 Challenges to Effective Communication

About Us

Our Process

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JOIN THE TEAM

FULL-TIME & PART-TIME

DAYS & EVENINGS

WEEKENDS & WEEKDAYS

CONVENIENT LOCATIONS