How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls In Harper Lee’s influential novel To...
Mapping the Customer Service Journey to Improve Customer Experience In the days before Google Maps, finding directions to a...
4 Ways to Give Customers Choice Through an Omnichannel Solution Younger customers are interested in interacting in flexible electronic...
At Customer Direct, Business is Personal. People do business with people they know, and more importantly, with people they...
Customer Service Sales: Having A Good Customer Experience Drives Growth Customers come to a company for a specific product...
Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the...
We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....
With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...
Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...
