Documents Archives - Customer Direct

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50 Customer Service Tips To Make Your Business More Personal

At Customer Direct, Business is Personal. People do business with people they know, and more importantly, with people they...

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We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....

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Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...

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7 Ways to Brand-Obsessed Yes, we admit it. We have a problem. We’re obsessed with exceptional customer care. This...

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In today’s highly-digital landscape, communicating is difficult. Common context has diminished, if not segmented, and is often inadequate for...