HOW TO USE CUSTOMER SERVICE TO EXPAND YOUR CUSTOMER BASE WHILE MAINTAINING STRONG BRAND LOYALTY It’s no secret that...
How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls In Harper Lee’s influential novel To...
Mapping the Customer Service Journey to Improve Customer Experience In the days before Google Maps, finding directions to a...
4 Ways to Give Customers Choice Through an Omnichannel Solution Younger customers are interested in interacting in flexible electronic...
Hire Customer Service Agents To Fit The Changing Job Market Traditional employment is just that: traditional. If you’re looking...
Three Unexpected Ways to Capture Customer Data Thanks to technological advances, businesses have more access to data than ever...
Customer Service Sales: Having A Good Customer Experience Drives Growth Customers come to a company for a specific product...
Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the...
So, You Have Customer Service Data. Now What? The holiday season has come to an end. Since your company...
