We believe the data provided by each customer interaction is as valuable to a business as the interaction itself....
With the holiday season coming to an end, it’s important to remember that an increase in sales proportionally increases...
Customer Direct is celebrating 20 years as a fully outsourced contact center. Over the years, we’ve learned a few...
How Much Do You Value Your Customers? If the answer is some to very much, then keep reading. If...
Tis the Season of Love (and Spending). How do I love thee? Let me count the ways. It’s Valentine’s...
7 Ways to Brand-Obsessed Yes, we admit it. We have a problem. We’re obsessed with exceptional customer care. This...
IT’S NOT WHAT YOU SAY, IT’S HOW YOU SAY IT. Research shows that 87% of people’s opinions are formed...
In today’s highly-digital landscape, communicating is difficult. Common context has diminished, if not segmented, and is often inadequate for...
Business decisions, rocket science, and understanding the difference. Part 1. Have you ever heard the one definition of insanity...
