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Read Article The End of Staffing-Based BPO: Why Revenue-Aligned Partners Are the Future of CX
For decades, much of the BPO industry has sold capacity instead of outcomes. The dominant model has been simple:...
For decades, much of the BPO industry has sold capacity instead of outcomes. The dominant model has been simple:...
The Future of E-commerce Contact Centers Through Root-Cause Elimination For decades, the e-commerce contact center has lived in a...
Tired of Staffing Headaches? The Outsourcing Solution for Agent Retention and Training The revolving door of staff. The endless...
Our Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of...