Every interaction has an impact on the way customers perceive your brand. A single customer interaction can mean the difference between a one time customer and lifelong brand advocate. Our expert agents work hard to learn and understand a brand’s unique voice and offerings. We deliver genuine brand experiences with the same passion and expertise as your own team. We are a customer care outsourcing partner, but consider ourselves an extension of your team.
From call quality measurements and extensive sales training to our client-driven KPIs, our AI conversational analysis and quality management tools are built to deliver consistent, quality results.
Our extensive network of work-from-home agents and cloud-based multi channel systems allow us to meet your growth requirements and provide service 24/7. We ensure we meet the needs of our clients on every interaction.
Imagine the power of data that digs deeply into what your customers want and how they think. Document any aspect of a customer interaction and utilize AI call summaries/analysis to transform data into meaningful information.
24/7 E-commerce Customer Care Contact Center Outsourcing that turns a one time customer into a lifelong brand advocate.
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Scale your business with ease, or streamline your internal process with our expert systems and workforce.
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We deliver the power of data that brings real insight into what your customers want and how they think.
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We know accessibility and availability are of paramount importance when handling customer service interactions. Rest easy knowing our systems are engineered with cloud-based redundancies, backup systems for power and internet access, and location diversity to ensure the highest performance and continuity of service.
LEARN MOREOur Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of...
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