Whether your guests are on the phone, chatting online, posting to social media, or sending an email, Customer Direct is available 24 / 7 to deliver the voice of your brand to capture reservation opportunities and boost conversion rates for your properties.
Customer Direct is here to provide 24 / 7 / 365 central reservations call center outsouring services, meaning you never miss a reservation opportunity again. And with multi-channel support, no matter how your guests contact you, whether by phone, email, chat, or social media, we’ll be there to drive conversion.
We get it; outsourcing your contact center can be a daunting task. As a natural extension of your business, we take the time to learn your business inside and out. With nearly 20 years experience, our team makes startup and transfer a seamless transition, while making daily operations completely accessible.
Imagine the power of data that digs deeply into what your guests want and how they think. Our contact center agents are able to document every unique interaction in our system. By tailoring our workflow to your exact needs, our systems deliver detailed reporting about every aspect of guest engagement.
Providing central reservations for hotels, resorts, and vacation rental properties.
Supporting customers across a wide variety of industries with programs tailored to your business needs.
Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.
The perception of your brand is impacted by your guests’ experiences. Let’s turn those guests into brand advocates today.
Start a new program, and we’ll support it with new member enrollment, membership rewards, and member support.
Our extensive sales training allows us to become the experts in your products and services.
Our customer care specialists have the skills to tailor our sales process around your unique marketing program.
From capturing contact information to converting the sale, our team helps you drive revenue.
Gain customer insights with custom phone surveys.
Increase your productivity by letting our team schedule your customers’ appointments and events.
Scale your business without the risk of growing your workforce.
Our Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of...
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From inception to conversion, Customer Direct provides an intuitive lead capture and management system. With the flexibility to proactively chat with website visitors, or schedule follow up emails and phone calls, our specialists are able to convert lookers into bookers, as well as capture prospective guest profile information to grow your marketing reach.
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