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Read Article Your Contact Center is a Goldmine of Data. Are You Using It?
Every day, your contact center is humming with conversations—phone calls, emails, chats, and social media interactions. Each of these...
Business Process Outsourcing
Focus on What’s Important To Your Business
Streamline & Scale Your Business
Scale your business with ease or streamline your internal process by taking advantage of our expert workforce. Add real growth to your business without increasing your human resources headcount, building new systems, or buying expensive solutions. We work with your team to build custom workflows that will save your company time and money.
Processes Drive Effectiveness and Efficiency
We built our outsourcing company on developing effective and efficient processes. Our agility as a boutique contact center outsourcing partner and our proprietary software allow us to build systems around your unique business needs. Our attention to detail and process-driven workflows ensure accuracy and dependability. Let us work with you to develop the systems and provide the workforce to handle your day-to-day customer support needs so you can focus on the big picture–growing your business.
Scale your business without the risk of growing your workforce.
Secure, PCI-compliant credit card processing, banking deposit, and document disposal for your business banking needs.
Quick. Safe. Efficient. Everything you’d expect when handling your business documents.
Don’t stand in line at the post office anymore. Let our team manage your business reply and bulk mail.
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Read Article 5 Compelling Reasons to Outsource Your Contact Center Support
In today’s competitive landscape, delivering exceptional customer service isn’t just a nice-to-have – it’s a critical differentiator. But for...
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Read Article FINDING THE RIGHT HOSPITALITY OUTSOURCING PARTNER
Finding the right Hospitality outsourcing partner can be a daunting task. An outsourcing partner should be a natural extension...
Risk Averse
Scalability
Our Proven Process
We understand that navigating the unknown can be hard for any business. It’s difficult to predict when you’re are going to need to ramp up your workforce to allow for growth, planned or unplanned. Customer Direct is an ideal outsourcing partner to assist in scalability. We’ll make sure you have all of the qualified agents necessary to deliver genuine service throughout all your business needs.
See How We Work