We help e-commerce brands improve margins by reducing service costs, increasing retention, and using AI-driven insights to make customer care more efficient — without sacrificing brand experience.
We combine the warmth of real people with the precision of AI — creating experiences that feel personal while improving accuracy and speed.
Let us be your complete contact center, acting as a natural extension of your e-commerce business no matter the time of day or where you are located.
SAVINGS IN OPERATIONAL COSTS
REDUCTION IN CALL/ORDER %
FIRST CALL RESOLUTION
Fixed labor costs and the hire-train-attrition cycle are silent margin killers. In a fluctuating market, paying for idle time is no longer an option.
We move you from a fixed-cost infrastructure to a variable, productive outcome based model. You pay for performance, not presence. At Customer Direct, we don’t just answer calls. we build loyalty.
Immediate reduction in Cost Per Interaction (CPI) and the total elimination of recruitment and facility CapEx.
Seasonal spikes and viral marketing wins shouldn’t break your SLAs or your budget. Over-hiring for peaks leads to waste; under-hiring leads to churn.
We combine AI-driven demand forecasting with a flexible, high-tier remote workforce. We provide Elastic Capacity that scales instantly with your promotions and shrinks during the valleys.
Maintain 95%+ CSAT and sub-3% Abandonment Rates during your highest-volume periods without the burden of permanent overhead.
If your team is buried in the queue, they aren’t focused on the big picture. True growth comes from eliminating uncessary customer interactions.
We provide a Roadmap for Growth. Our AI analyzes thousands of data points to identify friction heat maps in your UX. We help you fix root causes and optimize self-service workflows.
A lower Call-to-Order ratio and actionable data that improves your entire digital conversion funnel.
In e-commerce, every sales and service interaction is a moment of truth. If your contact center agents aren’t driving revenue, you’re losing money on every interaction.
Our sales specialists leverage AI-powered customer data to predict needs and deliver personalized recommendations that feel helpful, not forced. We transform routine inquiries into consultative sales moments that feel like premium service.
Measurable lift in Average Order Value (AOV) and a significant increase in Customer Lifetime Value (LTV).
As AI automates routine inquiries, the role of the agent has shifted. We’ve moved beyond “handling volume” to delivering high-value strategic interactions.
With AI-powered tools handling routine service inquiries and providing actionable insights, agents can focus on strategic, value-driven interactions. Support becomes a high-skill advisory function, not a volume-based cost center.
Significant increase in customer satisfaction and sales conversion.
Supporting customers across a wide variety of industries with programs tailored to your business needs.
Our extensive sales training allows us to become the experts in your products and services.
Our customer care specialists have the skills to tailor our sales process around your unique marketing program.
Gain customer insights with custom phone surveys and reporting metrics.
Don’t get bogged down by order taking, backorders, and returns. Let us handle them so you can focus on growing your business.
Scale your business without the risk of growing your workforce.
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Turn every customer interaction into a sales opportunity. Our trained customer care and sales agents act as an extension of your brand—helping you increase conversions, recover abandoned carts, and deliver fast, reliable support when your customers need it most.
We scale with your business. Whether you’re handling peak-season surges, flash sales, or steady growth, our team is available nights, weekends, and holidays to ensure no order, question, or sale is missed. You get the flexibility to grow without the risk or overhead of hiring in-house.
From pre-purchase questions to post-order support, we help create seamless shopping experiences that build trust, boost lifetime value, and keep customers coming back.