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4 Ways to Give Customers Choice Through an Omnichannel Solution Younger customers are interested in interacting in flexible electronic modes of communication, and they want the ability to move that conversation to another platform if needed. When it comes to how brands interact with their customers, choice is king....
At Customer Direct, Business is Personal. People do business with people they know, and more importantly, with people they like. This is especially true when it comes to customer service. The advent of new technologies and alternative forms of communication will never replace the feeling a customer has when they’re
Develop a Reputation for the Best Customer Service As millennial consumers become the driving force of the economy, the expectations for guest experiences are changing drastically. The old standard of lavish interiors, chocolate on a pillow, or a helpful bellhop are no longer the only hallmarks of a great hotel
So, You Have Customer Service Data. Now What? The holiday season has come to an end. Since your company has a finely tuned customer service platform, you have data from thousands of customer interactions. You know everything from the most popular communication channels, average interaction time, most common...