24/7
Live coverage for always-on customer care programs.
Customer Direct scales to handle every conversation with consistent performance, ensuring you can focus on growing your business.
Contact Sales Since 1997, Customer Direct has delivered genuine customer service from the Midwest to businesses worldwide. Our agents provide 24/7/365 phone, email, and chat support tailored to your brand, with the experience and scale to handle high-volume interactions without sacrificing quality.
24/7
Live coverage for always-on customer care programs.
Since 1997
Helping teams capture calls, leads, and revenue.
Our remote U.S.-based team and nearshore operations in Mexico provide dependable coverage without relying on a single location. This distributed model expands bilingual capacity, supports demand spikes, and provides built-in disaster recovery so service stays consistent when the unexpected happens.
Genuine customer service starts with how we treat one another. These values shape our culture, guide our decisions, and keep us focused on delivering the care and accountability our customers deserve.
See how we build and improve your answering program.
Explore our processWe follow through on every commitment, from answering calls when we say we will to supporting our customers and one another.
Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.
Everything we do should reflect pride and professionalism, from customer interactions to the way we collaborate as a team.
Our company is built on respect. Small gestures, thoughtful communication, and words of encouragement can make a meaningful difference.
After building and growing successful St. Louis companies, founder Rob Nolan Jr. saw an opportunity to combine strategy, technology, and genuine customer care in a new kind of contact center partner. He founded Customer Direct in 1997 with a clear commitment to keeping the business rooted in St. Louis.
Today, Customer Direct serves businesses worldwide from its home in Maryland Heights, Missouri. In 2018, we expanded our remote U.S. workforce and added nearshore operations in Mexico, increasing our bilingual capacity, operational flexibility, and disaster recovery coverage while preserving the personal service our customers expect.
Work with Customer Direct to deliver genuine customer service backed by experience, technology, and a team that cares.
