Our customer experience case studies.

Jun 11, 2025

The Evolving Role of Outsourced Contact Centers: How Customer Direct Realized $130k in Annual Savings with Happitu

In today's competitive landscape, success belongs to organizations that work with partners who can spot problems early and proactively provide solutions. The old BPO paradigm of reactive vendor relationships is not enough. Data-driven strategic partnerships are the path to success.

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Hospitality Dec 16, 2017

Turning Website Visitors into Revenue Opportunities

By capturing detailed information about every Chat user’s unique interaction, Customer Direct was able to easily identify key guest issues and interests, providing insight on how to better serve their needs.

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Hospitality Nov 22, 2017

CRO Voice Reservations vs. On Property

Customer Direct demonstrated to the REIT higher year-over-year conversion rates and guest check-ins and outperformed properties that were still handling calls at the property level.

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