Our industry leading contact center technology, including Nice CXOne Mpower and Happitu AI Conversational Analysis/Auto Quality improves the experience for your customers and identifies process, policy or quality issues that are driving volume, increasing costs and impacting revenue growth.
The team at Customer Direct is well-equipped to handle the customer satisfaction and business processing needs of any industry. Over the past 25+ years we have established ourselves as leaders in all types of cost-effective inbound call center services.
Supporting customers across a wide variety of industries with programs tailored to your business needs. Specialized support solutions to maximize growth, sales and profitability.
Providing central reservations for hotels, resorts, and vacation rental properties. Our hospitality solutions will improve the guest experience, increase conversion and drive revenue.
Specialized 24 hour technical support for HSIA/WIFI connectivity. Our advanced business intelligence platforms offer your company insights into your customers' technology issues.
Our scheduling solution improves scheduling, enhances the customer experience, and frees your business to generate more revenue.
With specialized systems to manage subscriber/member databases, outsourcing customer service to Customer Direct can help streamline fulfillment while delivering high quality customer care.
We take care of patient support services such as in-room tech support, post-stay wellness follow-ups, and more. That way, you can not only continue to care for your patients but also drive efficiency and increase patient satisfaction.
We can route your customers to a customer service representative that speaks their language or expertly uses translation services to communicate and resolve their issues.
Scale your business with ease or streamline your internal process by taking advantage of our expert workforce.
Our extensive network of work-from-home agents and cloud-based multi-channel systems allow us to meet your growth requirements and provide service 24/7. We offer a dedicated agent model that delivers high quality for complex and premium services or a shared agent model that provides better flexibility and scalability to meet fluctuating demands.
Our industry leading contact center technology, including NiCE CXOne Mpower and Happitu AI Conversational Analysis/Auto Quality improves the experience for your customers and identifies process, policy or quality issues that drive volume, increase costs, and impact revenue growth.
From traditional metrics like Handle Time, Service Level, Conversion, and FCR to advanced AI VOC metrics like Customer Sentiment and Customer Intent, our reporting suite will open your eyes to new opportunities to delight customers and increase your revenue. Our AI call summaries and Conversational Analysis will help you discover what customers are saying about your products and services. We provide you with 24/7 access to your customer data, and you have instant access to the customer trends that drive your business. Collecting and distilling this data can help you understand what drives your customers to buy, uncover new opportunities, and resolve issues before they become major problems.
They deserve experiences that will grow your business, streamline your operations, and earn their loyalty for life.
