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Subscriber/Member Support

Stay Focused While We Care For Your Subscribers

A Full Suite of Subscriber Support Services

We are a complete customer service center. As a natural extension of your business, we enable you to put your time and resources to more productive use.Through our partnerships, Customer Direct provides a full suite of subscriber/member support services, including new and existing sales, digital support, P.O. box management, and business reply and banking services.

Whether your customers get in touch over the phone, email, social media, or live chat, our highly trained customer service specialists, located in the heartland of America, are able to document unique details about every customer interaction. This provides you a wealth of new business intelligence to help you increase revenue, reduce expenses, and, above all, continue to build customer loyalty.

 

Customer Care Customer Care

Supporting customers across a wide variety of industries with programs tailored to your business needs.

Tech Support Tech Support

Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.

Sales Order Processing Sales Order Processing

Our extensive sales training allows us to become the experts in your products and services.

Subscription Support Subscription Support

Focus on delivering a great product. Let our team manage the rest.

Customer Surveys & Analytics Customer Surveys & Analytics

Gain customer insights with custom phone surveys.

Loyalty Programs Loyalty Programs

Start a new program, and we’ll support it with new member enrollment, membership rewards, and member support.

Upsell Opportunities Upsell Opportunities

Our customer care specialists have the skills to tailor our sales process around your unique marketing program.

Backorder / Returns Backorder / Returns

Don’t get bogged down by backorders and returns. Let us handle them so you can focus on growing your business.

Business Process Outsourcing Business Process Outsourcing

Scale your business without the risk of growing your workforce.

P.O. Box Management P.O. Box Management

Don’t stand in line at the post office anymore. Let our team manage your business reply and bulk mail.

Business Reply Business Reply

Quick. Safe. Efficient. Everything you’d expect when handling your business documents.

Banking Services Banking Services

Secure, PCI-compliant credit card processing, banking deposit, and document disposal for your business banking needs.

Create Lifelong
Customers

Our Proven Process

At Customer Direct, we have developed core processes to meet the specific needs of subscriber and member-based companies. Our systems are optimized to handle nearly every aspect of your support needs. Put our experience to work caring for the day-to-day needs of your subscribers or members.

See How We Work  

5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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