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HOSPITALITY

Our Part In Providing High Quality Guest Experiences

Go Where Guests Are With Omnichannel

Whether your guests are on the phone, chatting online, posting to social media, or sending an email, Customer Direct is available 24 / 7 to deliver the voice of your brand to capture reservation opportunities and boost conversion rates for your properties.

Increase in Revenue

Customer Direct is here to provide 24 / 7 / 365 central reservations, meaning you never miss a reservation opportunity again. And with multi-channel support, no matter how your guests contact you, whether by phone, email, chat, or social media, we’ll be there to drive conversion.

Transparent, Easy-To-Use

We get it; outsourcing your contact center can be a daunting task. As a natural extension of your business, we take the time to learn your business inside and out. With nearly 20 years experience, our team makes startup and transfer a seamless transition, while making daily operations completely accessible.

Real-time, Robust Reporting

Imagine the power of data that digs deeply into what your guests want and how they think. Our contact center agents are able to document every unique interaction in our system. By tailoring our workflow to your exact needs, our systems deliver detailed reporting about every aspect of guest engagement.

 

Central Reservation Central Reservation

Providing central reservations for hotels, resorts, and vacation rental properties.

Customer Care Customer Care

Supporting customers across a wide variety of industries with programs tailored to your business needs.

Tech Support Tech Support

Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.

Guest Relations Guest Relations

The perception of your brand is impacted by your guests’ experiences. Let’s turn those guests into brand advocates today.

Loyalty Programs Loyalty Programs

Start a new program, and we’ll support it with new member enrollment, membership rewards, and member support.

Sales Order Processing Sales Order Processing

Our extensive sales training allows us to become the experts in your products and services.

Upsell Opportunities Upsell Opportunities

Our customer care specialists have the skills to tailor our sales process around your unique marketing program.

Lead Tracking & Management Lead Tracking & Management

From capturing contact information to converting the sale, our team helps you drive revenue.

Customer Surveys & Analytics Customer Surveys & Analytics

Gain customer insights with custom phone surveys.

Appointment Scheduling Appointment Scheduling

Increase your productivity by letting our team schedule your customers’ appointments and events.

Business Process Outsourcing Business Process Outsourcing

Scale your business without the risk of growing your workforce.

Turn Lookers
into Bookers

Our Proven Process

From inception to conversion, Customer Direct provides an intuitive lead capture and management system. With the flexibility to proactively chat with website visitors, or schedule follow up emails and phone calls, our specialists are able to convert lookers into bookers, as well as capture prospective guest profile information to grow your marketing reach.

See How We Work  

5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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