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Customer Care

An Impact With Every Interaction

Deliver Genuine Brand Experiences

At Customer Direct, we understand that every interaction has an impact on the way customers perceive your brand. A single customer interaction can mean the difference between a one-time customer and lifelong brand advocate. Our expert agents work hard to learn and understand your brand’s unique voice and its offerings. This ensures we deliver genuine brand experiences with the same passion and expertise as your own team.

 

Complete Omnichannel Solutions

Our omnichannel platform includes voice, email, chat, text, and social media. No matter what channel your customers choose, they are connected to the best qualified agent in a single intelligent and unified queue. This allows our staff of expert agents to provide the highest level of customer service, while delivering consistent and accurate information with the utmost efficiency.

Customer Care Customer Care

Supporting customers across a wide variety of industries with programs tailored to your business needs.

Central Reservations Central Reservations

Providing central reservations for hotels, resorts, and vacation rental properties.

Tech Support Tech Support

Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.

Sales Order Processing Sales Order Processing

Our extensive sales training allows us to become the experts in your products and services.

Lead Tracking Management Lead Tracking Management

From capturing contact information to converting the sale, our team helps you drive revenue.

Subscriber/Member Support Subscriber/Member Support

Focus on delivering a great product or service. Let our team manage the day-to-day needs of your subscribers or members.

Customer Surveys & Analytics Customer Surveys & Analytics

Gain customer insights with custom phone surveys.

Appointment Scheduling Appointment Scheduling

Increase your productivity by letting our team schedule your customers’ appointments and events.

Guest Relations Guest Relations

The perception of your brand is impacted by your guests’ experiences. Let’s turn those guests into brand advocates today.

Loyalty Programs Loyalty Programs

Start a new program, and we’ll support it with new member enrollment, membership rewards, and member support.

Upsell Opportunities Upsell Opportunities

Our customer care specialists have the skills to tailor our sales process around your unique marketing program.

Backorder/Returns Backorder/Returns

Don’t get bogged down by backorders and returns. Let us handle them so you can focus on growing your business.

Build Brand
Equity

Our Proven Process

We strive to cultivate a culture of kindness and curiosity, providing our agents with an environment where genuine customer service is just second nature. Our training and education platforms provide our agents with the kind of expert knowledge and genuine passion that helps build brand equity and brand advocates with every interaction.

See How We Work  

5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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