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Our Industry
Focus

Providing 20 Years of Industry Expertise

The team at Customer Direct is well-equipped to handle the customer care and business processing needs of any industry. Over the past 20 years we have established ourselves as industry leaders in hospitality, e-commerce, healthcare, tech support and subscriber/member based organizations.

Hospitality

Delivering the voice of your brand to capture reservation opportunities and boost conversion rates.

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E-commerce

Ready for your seasonal and off-hours needs; we specialize in up-sells, cross-sells and web shopper conversions.

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Subscriber/Member Support

With specialized systems to manage subscriber/member databases, we streamline fulfillment while delivering world-class customer care.

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Technical Support

A multi-tiered service & support process designed to reduce the number of customer issues.

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Healthcare

Patient support services that create valuable information, drive efficiency, and increase patient satisfaction.

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Customer
Care

Our expert agents learn and understand your brand’s unique voice and customers’ needs.

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Business Processes
Outsourcing

Scale your business with ease or streamline your internal process by taking advantage of our expert workforce.

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Business
Intelligence

Understand the data that brings real insight into what your customers want and how they think.

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Business Program
Management

Seamless brand communication across every channel and in every interaction.

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Built For
Growth

OUR PROVEN PROCESS

The team at Customer Direct prides itself on being a boutique contact center that builds custom solutions for unique brands. We take the time to learn and understand your business to develop streamlined processes that increase accuracy and productivity while delivering an unparalleled customer experience.

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5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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