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Genuine Customer Service Since 1997

 

A privately held company, founded in 1997, Customer Direct has been developing and enhancing Customer Interaction Software and Contact Center Services for 20 years. Headquartered in St. Ann, Missouri, our team of 350+ provides Customer Care Solutions, Outsourced Business Processes, Powerful Business Intelligence and Communication Technology Consulting. Our centralized location and accent-agnostic workforce ensure that we can serve North American customers in a familiar, comforting, and empathetic way.

Customer Direct’s highly trained agents provide 24x7x365 Phone, Email, Chat, Mail, and Social Media interaction support. Each workflow and interaction is specifically and uniquely tailored around the needs of our clients. Our distinct experience, attention to detail, desire to serve, and ability to scale make Customer Direct an excellent partner for any business that handles large volumes of customer interactions and wants to do so with greater quality, efficiency, and options for its customers.

 

 

Our Core Values

Pick Up The Phone.

DELIVER ON WHAT YOU PROMISE.

Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments.

BE HAPPY & HEALTHY.

LIVE A BALANCED LIFE.

Our team members are encouraged to take care of themselves and those around them by spending quality time away from work.

OWN IT.

TAKE PRIDE IN WHAT YOU DO.

Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. Own it.

SAY HI.

RESPECT EACH INDIVIDUAL.

Our company is built on years of respecting one another. A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference.

Meet The Team

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Rob Nolan, Jr.
CEO
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Michael Horst
VP, Sales & Marketing
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Dale McManness
Director of Operations
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Bob Schweiss
Director of Technology
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Robert Nolan III
Director of Software Development
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Michelle Bazile-May
Talent Acquisition Manager

Our Company History

Based in St. Louis, Missouri, Customer Direct provides multi-channel, multi-lingual live agent reservations, customer care, technical, and back-office operations support. We partner with leading companies throughout the U.S. and around the world, particularly in the hospitality, publishing, healthcare, IT, and e-commerce industries.

Customer Direct’s founders, Robert “Bob” Nolan and his son, Robert “Rob” Jr., have a history of building and growing successful St. Louis-based companies. After their previous business, SCS/Compute, was acquired in 1996 by Thomson Financial (now Thomson Reuters), the two researched the marketplace to identify opportunities where their extensive experience and expertise in strategy, technology, and customer focus could help bridge a gap and deliver a much-needed service. One thing they knew was that they wanted to keep the business in St. Louis.

The Nolan’s realized that being based in the midwest meant access to an accent agnostic workforce, a strong work ethic, and a centrally-located footprint. And so, what started in 1997 as an idea to deliver best-in-class, onshore, competitively-priced contact center services, has since grown into North America’s leading outsourced contact center partner, with 350+ seats in St. Ann (as a recently relocated anchor tenant in the new Northwest Crossing development) and Arnold, as well as a growing work-from-home program that offers significant employee benefits, great access to a larger labor market, and virtually unlimited capacity.

5 Ways to Improve your Customer Service

The top 5 issues to tackle when you’re looking to improve your customer service.
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